| Skills
training workshops |
|
 |
Appraisal
skills |
 |
Managing
meetings |
| |
 |
Call centres
- telephone skills |
 |
Managing
staff performance |
| |
 |
Change management |
 |
Negotiation
skills |
| |
 |
Communication
skills |
 |
Personal
organisation & planning |
| |
 |
Competence
based management |
 |
Presenting
skills |
| |
 |
Customer
care skills for front-line staff |
 |
Running
meetings |
| |
 |
Influencing
skills for specialists |
 |
Selling
ideas |
| |
 |
Interviewing
skills |
 |
Team leadership |
| |
 |
Introduction
to NLP |
 |
Team working |
| |
 |
Managing
aggressive contacts |
 |
Telephone
skills - customer service |